Privacy Policy

We collect various types of information to provide you with the best experience on NeedBaba:

• Personal Information: When you create an account, we collect your name, email address, phone number, date of birth, and profile photo. For experts, we additionally collect professional credentials, educational background, work experience, and verification documents.
• Payment Information: We collect billing information including payment method details, billing address, and transaction history. Payment card information is processed by our secure payment partners and is not stored on our servers.
• Communication Data: All messages, consultations, reviews, and feedback exchanged on our platform are collected for quality assurance, dispute resolution, and service improvement.
• Usage Analytics: We collect information about how you use our platform, including pages visited, time spent, search queries, expert preferences, and interaction patterns to improve our matching algorithms.
• Device & Technical Information: We collect device identifiers, IP addresses, browser type, operating system, and app version to ensure platform security and optimize performance.
• Location Data: With your permission, we may collect precise location information to connect you with nearby experts or provide location-specific recommendations.

Your information enables us to provide personalized and secure services:

• Expert Matching: We use your profile information, needs description, and preferences to connect you with the most suitable verified experts in your area of interest.
• Platform Operations: Your data helps us process transactions, facilitate communications, manage accounts, provide customer support, and maintain platform security.
• Service Improvement: We analyze usage patterns and feedback to enhance our matching algorithms, develop new features, and improve overall user experience.
• Communications: We use your contact information to send important updates, consultation reminders, expert recommendations, promotional offers, and platform notifications.
• Quality Assurance: We monitor consultations and reviews to ensure expert quality, detect fraudulent activities, and maintain platform standards.
• Legal Compliance: We may use your information to comply with legal obligations, respond to legal requests, and protect our rights and those of our users.
• Personalization: We customize your experience by showing relevant experts, categories, and content based on your interests and past interactions.

We are committed to protecting your privacy and only share information in specific circumstances:

• With Matched Experts: When you request a consultation, we share relevant profile information with your matched expert to facilitate the service. This includes your name, contact details, and needs description.
• Service Providers: We work with trusted third-party providers for payment processing, SMS/email delivery, cloud hosting, analytics, and customer support. These providers have access to information necessary to perform their services under strict confidentiality agreements.
• Business Partners: We may share aggregated, anonymized data with partners for research, marketing, or business development purposes. No personally identifiable information is included in such sharing.
• Legal Requirements: We may disclose information when required by law, court orders, government requests, or to protect our rights, property, and safety or that of our users.
• Business Transfers: In case of merger, acquisition, or sale of assets, user information may be transferred to the new entity, with advance notice to affected users.
• Consent-Based Sharing: We may share information for other purposes with your explicit consent, clearly explaining the purpose and scope of such sharing.
• Public Information: Profile information you choose to make public, reviews, and ratings are visible to other platform users as part of our community features.

We implement comprehensive security measures to protect your personal information:

• Encryption: All data transmission is encrypted using TLS/SSL protocols. Sensitive data at rest is encrypted using industry-standard encryption algorithms.
• Access Controls: We implement strict access controls, ensuring only authorized personnel can access user data on a need-to-know basis for legitimate business purposes.
• Security Monitoring: Our systems are continuously monitored for suspicious activities, unauthorized access attempts, and potential security threats.
• Regular Audits: We conduct regular security audits, vulnerability assessments, and penetration testing to identify and address potential security risks.
• Data Minimization: We collect and retain only the minimum necessary information required to provide our services effectively.
• Secure Infrastructure: Our platform is hosted on secure cloud infrastructure with robust backup systems, disaster recovery plans, and 99.9% uptime guarantee.
• Employee Training: All employees receive regular training on data protection, privacy policies, and security best practices.
• Incident Response: We have established procedures for detecting, responding to, and notifying users of any security incidents or data breaches.

You have significant control over your personal information and privacy settings:

• Access Rights: You can request access to all personal information we hold about you, including data sources, processing purposes, and sharing details.
• Correction Rights: You can update, correct, or modify your personal information at any time through your account settings or by contacting our support team.
• Deletion Rights: You can request deletion of your personal information, subject to legal retention requirements and ongoing service needs.
• Data Portability: You can request a copy of your data in a machine-readable format to transfer to another service provider.
• Communication Preferences: You can opt-out of marketing communications, promotional emails, and non-essential notifications while continuing to receive service-related communications.
• Privacy Settings: You can control the visibility of your profile information, consultation history, and other data through granular privacy settings.
• Withdrawal of Consent: Where processing is based on consent, you can withdraw your consent at any time, though this may affect service availability.
• Complaint Rights: You have the right to lodge complaints with relevant data protection authorities regarding our data processing practices.

We use various technologies to enhance your platform experience and gather insights:

• Essential Cookies: Required for basic platform functionality, including user authentication, session management, and security features. These cannot be disabled.
• Performance Cookies: Help us understand how users interact with our platform, identify popular features, and optimize performance. These cookies collect aggregated, anonymized data.
• Functional Cookies: Remember your preferences, settings, and choices to provide a personalized experience across sessions and devices.
• Analytics Tools: We use tools like Google Analytics to understand user behavior, measure platform performance, and identify improvement opportunities.
• Marketing Cookies: With your consent, we use cookies to deliver relevant advertisements and measure campaign effectiveness across our platform and partner websites.
• Social Media Integration: Our platform may include social media features that use cookies to enhance functionality and gather usage information.
• Cookie Management: You can manage cookie preferences through your browser settings or our cookie preference center. Note that disabling certain cookies may affect platform functionality.